Responsible Gaming at vipvip — Play Smart, Play Safe

vipvip operates exclusively for adults aged 18 years and above. This is a non-negotiable requirement. No exceptions are made regardless of the amount involved or the type of game. All players in Bangladesh and beyond must be at least 18 years old to create an account, make a deposit, or participate in any real-money game or sports bet on the vipvip platform.

At the point of registration, all players must confirm that they meet the age requirement. This declaration is legally binding. vipvip further enforces age verification through a mandatory KYC (Know Your Customer) process. Before any withdrawal is processed, players are required to submit a valid government-issued identity document — such as a National ID card (NID), passport, or driving licence — that confirms date of birth.

Where we have reasonable grounds to suspect that an account holder may be under 18, vipvip reserves the right to suspend the account immediately, freeze any balance pending verification, and refer the matter to our compliance team. Any deposits made by an underage player will be refunded in full; any winnings accumulated during the period of underage play will be forfeited.

Problem gambling is a recognised behavioural condition in which a person is unable to control their gambling activity despite negative consequences to their finances, relationships, mental health, or daily functioning. It can affect anyone — experienced bettors and casual players alike — and it often develops gradually rather than suddenly.

The earlier problem gambling is identified, the easier it is to address. vipvip encourages all players to monitor their own behaviour honestly and to look out for the following warning signs in themselves or in people they know.

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use vipvip's self-exclusion tools or to take a cooling-off period. You can also reach out to our support team, who are trained to assist with responsible gaming concerns without any judgment.

Answer the following questions honestly. This checklist is not a clinical diagnostic tool, but it can help you reflect on whether your gambling habits remain healthy. If you answer "yes" to four or more questions, we encourage you to take a break and consider using our responsible gaming tools.

vipvip provides a comprehensive suite of responsible gaming tools that give you direct control over your gambling activity. These tools are available to all registered players at any time and can be activated or adjusted through your account settings or by contacting our support team. There is no charge or penalty for using any of these features — they exist for your benefit.

One of the most effective ways to maintain control over your gambling is to establish clear financial boundaries before you start playing. vipvip's deposit limit feature allows you to define exactly how much money you are willing to deposit into your account within a given time frame, giving you a hard financial ceiling that the platform will enforce automatically.

Deposit limits can be set in Bangladeshi Taka (BDT) at the following frequencies:

• Daily limit: The maximum total you can deposit within any 24-hour rolling period.
• Weekly limit: The maximum total you can deposit across any 7-day rolling period.
• Monthly limit: The maximum total you can deposit across any 30-day rolling period.

You can set multiple limits simultaneously — for example, a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳20,000. The platform will enforce whichever limit is reached first. This layered approach ensures that short bursts of activity do not undermine your longer-term budget.

Important rules about changing limits:

• Reducing a limit takes effect immediately. If you lower your daily limit from ৳5,000 to ৳1,000, the new limit applies at once.
• Increasing a limit requires a mandatory 24-hour waiting period before the new, higher limit becomes active. This cooling-off window is intentional — it gives you time to reconsider whether an increase is genuinely in your best interest.
• If you have a self-exclusion or cool-off active, deposit limit changes cannot be made until the exclusion period ends.

Self-exclusion is the most decisive responsible gaming tool available on vipvip. When you activate self-exclusion, your account is immediately suspended and you will be unable to log in, deposit, or place any bet for the duration of the exclusion period. All pending bonuses are forfeited. Any balance remaining in your account at the point of exclusion can be withdrawn by contacting our support team.

Self-exclusion is available in the following durations:

• 6 months — Suitable if you need a significant break to reassess your gambling habits.
• 1 year — A longer period for players who recognise a recurring pattern of problematic play.
• 3 years — For players who need an extended period of separation from the platform.
• 5 years — The maximum standard exclusion period.
• Permanent exclusion — Irrevocable closure of your account. This cannot be undone under any circumstances.

Self-exclusion cannot be reversed or cancelled before the chosen period expires. This is by design — the value of self-exclusion lies in its firmness. Requests to reopen an account during an active exclusion will be declined regardless of the circumstances described.

The shorter Time-Out (cool-off) feature is designed for situations where you want a brief pause rather than a long-term exclusion. Cool-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. Like self-exclusion, a cool-off cannot be reversed once activated.

vipvip takes the protection of minors extremely seriously. We understand that many households in Bangladesh share devices — particularly mobile phones — between multiple family members of different ages. For this reason, we encourage all adult players to take proactive steps to prevent children and young people under 18 from accessing gambling content.

Practical steps you can take to protect minors in your household include:

• Always log out of your vipvip account fully after each session, especially on shared or family devices.
• Do not save your password in shared browsers or apps where a younger family member could access it.
• Use parental control software on shared devices to restrict access to gambling websites. Options available in Bangladesh include built-in parental controls on Android and iOS devices, as well as third-party apps.
• Keep your account credentials — username, password, and mobile verification codes — completely private.
• If you suspect a minor has accessed your vipvip account, contact our support team immediately. We will investigate and take appropriate action.

vipvip will never knowingly market to individuals under the age of 18. Our promotional content and advertising materials are designed for adult audiences and are not intended to appeal to children or teenagers. Any marketing communications found to have targeted minors will be investigated and appropriate corrective measures taken immediately.

vipvip's responsible gaming support is available at all hours, every day of the year including Eid, public holidays, and national events. Whether you want to set a limit, take a break, permanently close your account, or simply talk through your concerns, our team is ready to assist.

In addition to our own support resources, we encourage players who may be experiencing gambling-related difficulties to seek guidance from mental health and financial counselling services available in Bangladesh. Speaking to a trusted family member, a friend, a doctor, or an imam or religious leader can also be a meaningful first step. Problem gambling is a recognised condition, and compassionate support is available.

Remember: gambling is intended to be a form of entertainment. The moment it stops feeling enjoyable and starts feeling compulsive, stressful, or financially damaging, it is time to step back. vipvip is here to make that step as easy as possible.